Fragrance
As a consumer, you have the right to cancel your fragrance order within 30 days of delivery. Online purchases cannot be returned to our showroom — please follow the process below.
30-Day Cancellation Period
Refund processed within 14 days of inspection
Your Right to Cancel
You may cancel your online fragrance order within 30 days of delivery for any reason. To do so, contact us clearly within that period — by email, phone, or through our Contact Us page.
Note: if you purchased your fragrance through a retail partner or department store, their returns policy applies — please contact them directly.
Condition of Returns
All items must be returned:
If goods are returned in an unsellable condition, we may not accept the return or may offer only a partial refund. We will notify you by telephone or email if this is the case.
Exclusions
Your right to return does not apply to:
Return Shipping
Unless the goods are faulty, you are responsible for the cost of returning them. Please obtain proof of postage or a tracking reference — we are only responsible for your parcel once it has been received by us. Items lost in transit cannot be exchanged or refunded.
How to Return — Step by Step
Notify Us
Contact our team within 30 days of delivery to initiate your return. We will confirm the return address and any specific instructions.
Package Securely
Place the item in its original, sealed packaging. Use a well-padded envelope or outer box to prevent damage in transit. Obtain proof of postage — items lost before reaching us cannot be refunded.
Post Your Return
Send the parcel using a tracked courier service. For fragrance items, ensure compliance with Royal Mail and any other carrier packaging and labelling guidelines for hazardous materials.
Inspection & Refund
Once received, all returns are inspected. If the item is in an acceptable condition, your refund will be processed within 14 days via your original payment method, excluding any premium delivery charges.
Need help? Contact our team or email sales@mohlondon.com and we will guide you through the process.