OUR RETURNS POLICY
We stand behind the quality and craftsmanship of our products and are committed to achieving 100% customer satisfaction. In the unlikely event you experience a problem or concern with your jewellery, please contact us immediately. You can choose to exchange your piece or to return it for a full refund. This will be paid back to you via your original payment method.
MOH purchases are void of lifetime warranty and refunds or exchanges the moment a third-party jeweller attempts to work on any piece of our jewellery.
To be eligible for a refund, the customer must initiate the return within 30 days and must return it within one week of notifying us. Dependent on the date of notification, the item must be returned no later than 37 days after the date the order was ready for collection or delivery, in its unworn and original condition without any damage, and with all accompanying documents and materials.
Important Note:We cannot accept any jewellery that is bespoke or engraved, anything that has been already resized. We cannot accept returns that have been worn, altered or damaged. We reserve the right to refuse return of any item that does not meet our return requirements according to MOH sole discretion.Our assessment department will verify all returns before any refunds can be processed. Please note that processing your refund request could take several days, so we ask that you please be patient.
To initiate the refund process, please sales@mohlondon.com
NON-REFUNDABLE ITEMS
The majority of our products are subject to the standard returns policy, some special designs may not be eligible for return or may have some fees that are non-refundable.
RETURNING FROM WITHIN THE UNITED KINGDOM.
Kindly inform us that you would like to return an order by sending us an email at sales@mohlondon.comIt is very important that when you return an item that we know the order number to which it relates, as well as your details. Please clearly state whether you want a refund or an exchange. Without these details we won't be able to take the action you require. The cost of returning the item to us is your liability. Please use the original packaging for the return.
You can arrange for the item(s) to be sent back to us through any postal service of your choice. Items should wherever possible be returned in their original packaging with any enclosed documentation. The item is your responsibility until it reaches us, so for your own protection; we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.
RETURNING FROM OUTSIDE THE UNITED KINGDOM.
International Returns Note:If you are returning anything to us from outside the UK you must complete a customs declaration correctly indicating that the package contains 'returned goods' or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our goods. We reserve the right to inspect the product prior to approving your refund request.
DAMAGED OR DEFECTIVE ITEMS
If you believe you received an item in error or a defective item, please email us so that we can assist you.We ask you to take reasonable care of the goods you purchase while they are in your possession.